Search found 2 matches

by goedele.vandenbroeck
Fri Sep 14, 2018 6:16 pm
Forum: Support for Ngene Desktop (v1.x)
Topic: Ngene does not start - error
Replies: 3
Views: 9388

Re: Ngene does not start - error

Dear Andrew,

Thanks for your quick reply.
It was indeed because of IT policies at my university. If I open Ngene and run it as Administrator, it works fine.
by goedele.vandenbroeck
Tue Sep 11, 2018 7:03 pm
Forum: Support for Ngene Desktop (v1.x)
Topic: Ngene does not start - error
Replies: 3
Views: 9388

Ngene does not start - error

Dear forum,

Each time I want to open Ngene, it encounters an error: "Error occured: 7 (CANNOT OPEN FILE)",
and it simply won't start.
I already tried to reinstall it, in different places on my computer, but I always encounter the same error.
Does somebody know what causes this error?
My computer ...